What We Think & News/Events

Talking So People Listen and Listening So People Talk - Barry Pokroy

Posted by Briar Lizmore on Tue, Apr 04, 2017 @ 03:12 PM

Barry Pokroy is speaking at a luncheon for the Canadian Society of Association Executives on April 20, 2017.

Barry's keynote focuses on creating enhanced client/member engagement and increased employee centricity. This is done through the use of a psychological model of connection, which highlights the way in which our relational dynamics can shift to create a more positive impact. Audience members are equipped with the skills and insights to listen, connect and respond differently. A shift in mindset occurs from transactional management (task/process) to relationship management (people).

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Tags: Barry Pokroy, Circle & Square

Barry Pokroy Speaking at the CPA Breakfast Series Event on Emotional Intelligence

Posted by Ellie Khalili on Tue, Nov 15, 2016 @ 04:28 PM

Barry Pokroy, the Leader of Farber's Circle & Square practice, is speaking at the Chartered Accountants of Ontario Breakfast Series event The Missing Link - Emotional Intelligence.

This discussion centres on emotional intelligence (EQ). It equips participants with the skills to identify, use, understand, and manage emotions in a constructive manner, thereby providing ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Through the use of various psychological principles, participants are able gain a better understanding of their individual style of engaging and impacting others. We also provide a psychological model that enables deeper understanding of others and ultimately improves the quality of interpersonal engagement.

The event takes place on November 22, 2016 at CPA Ontario - York, located at 25 York Street, Suite 1100, in Toronto.

For more information on this event, please visit the CPA Website.

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Canadian Underwriter: Need to Shift Focus from Task to Customer - Barry Pokroy

Posted by Andre Mazerolle on Mon, Oct 31, 2016 @ 12:16 PM

In a recent interview with the Canadian Underwriter Magazine, Barry Pokroy, leader of Farber's Circle & Square practice, discussed how the insurance industry must shift away from an entrenched focus on task to more meaningful customer engagement in order to become truly client centric. 

"In today’s world, in all elements of our life, we hear the task, we’re driven by the task, we measure by the task and we completely ignore the person behind the task,” he argued. 

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Invitation to Dave Stevens, Circle & Square South Africa on Innovation Conflict

Posted by Andre Mazerolle on Thu, Oct 20, 2016 @ 01:58 PM

CS_Banner_Innovation.jpg

Are You Facing Innovation Conflict?

When: November 1st or 4th, 2016, from 8:00 a.m. to 9:30 a.m.

Where: Farber Financial Group, 150 York Street, 16th Floor 

Circle & Square proudly introduces Dave Stevens, our colleague from Circle & Square South Africa, who works with organizations to empower individuals to truly inspire innovation.

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Tags: Barry Pokroy, Circle & Square, Taly Fleischer

Barry Pokroy Speaking at the National Insurance Conference of Canada (NICC)

Posted by Briar Lizmore on Wed, Jul 27, 2016 @ 02:58 PM

Barry Pokroy, the Leader of Farber's Circle & Square practice, is speaking at the National Insurance Conference of Canada (NICC) on a panel called, "Client-Centricity Shouldn't Be a Foreign Language - External and Insurance Views." 

The panel will discuss the disconnect between insurance companies and their clients. Using clinical psychology, Barry will offer powerful insight on how to improve client relationships, client retention, productivity, profitability, and industry relations with policy makers and the media. 

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Tags: Barry Pokroy, Circle & Square

Want to Run a Successful Business? Hire Four-Year-Olds. - Taly Fleischer

Posted by Andre Mazerolle on Mon, Jun 13, 2016 @ 09:21 AM

Taly Fleischer, MBA, Director, Circle & Square

In developmental psychology, there is a well-known experiment called the “false-belief test.” In this experiment, an audience of three and four-year-old children are asked to watch a play. In the play, a girl named Sally walks onto the stage pushing a stroller with a doll inside. She leaves the stroller (and doll) in the middle of the stage, and walks off. Unbeknownst to Sally, Anne walks onto the stage, takes the doll out of the stroller, and hides it under a couch. Sally then returns to the stage and the play is stopped. The children are then asked: “Where will Sally look for the doll?”

Results show that three-year-olds tend to fail the test by indicating that Sally will look under the couch. Psychologists argue that this is because three-year-olds cannot construct a separate mental model of the world that represents Sally’s experience―if they see the doll under the couch, so must everyone else.

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Tags: Barry Pokroy, Circle & Square, Taly Fleischer

Barry Pokroy Speaking at Northwind’s 2016 Financial Services Invitational Forum

Posted by Briar Lizmore on Mon, May 02, 2016 @ 09:56 AM

Barry Pokroy, the Leader of Farber's Circle & Square practice, is speaking at the Northwood Professional Institute’s 2016 Financial Services Invitational Forum on discussions around “Character and Leadership.”

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Thanks for the Coffee…I’ll Never Come Back - Taly Fleischer

Posted by Andre Mazerolle on Mon, Apr 18, 2016 @ 02:00 PM

Taly Fleisher, MBA, Director, Circle & Square

As is usually my routine on a Saturday morning, this past weekend I arrived at my local coffee drive-through to pick up my double-double. I pulled up to the speaker, placed my order and then proceeded to the pick-up and payment window. There the cashier was ready and waiting with my steaming cup of much-needed morning brew.

So far so good…until I started rummaging through my wallet in search of exact change. I joked that my purse will finally be light enough to carry around. At which point the cashier said to me, “Can you please hurry up?” I think the face I made was one of pure bewilderment, as she proclaimed,There is a clock on my side measuring my response time.”

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Tags: Barry Pokroy, Circle & Square, Taly Fleischer

As a leader, parent or spouse, how do you change behaviour? Barry Pokroy

Posted by Andre Mazerolle on Wed, Sep 23, 2015 @ 10:33 AM

Watch this YouTube video as Barry Pokroy, the leader of Circle & Square Learning, discusses how to bring about real change in an organization or a home, the Circle & Square way.

 
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Barry Pokroy Speaking at the 2015 Insolvency Institute of Canada (IIC) Conference

Posted by Briar Lizmore on Tue, Sep 01, 2015 @ 01:00 PM

Barry Pokroy, the Leader of Farber's Circle & Square practice, is speaking at the 2015 Annual Insolvency Institute Conference & General Meeting on a panel called, "Egos, Respect, and Difficult People – Getting to Yes When Everyone Says No."

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